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Frequently Asked Questions

FAQs before your vehicle service

Is there anything I need to do before my appointment?

For liability and efficiency purposes, we ask that you remove all personal belongings from the vehicle prior to your appointment time.

Please ensure at least 5 feet of space on all sides of the vehicle to ensure space for our technicians to work.

Please have the keys for the vehicle readily available.

Do you charge a distance fee?

For all appointments within our service area, we do not charge a distance fee. For services outside of the specified service area (>50 miles), we charge a flat distance fee - always quoted ahead of time, never a surprise.

Do I need to be home for my service?

Not necessarily - we ask that the vehicle and keys are easily accessible to allow access to the vehicle. We also aim to do a final walk-around with customers at end of service to make sure your vehicle meets expectations.

What payment forms do you accept?

Final payment at the time of service can be charged directly to the card used to book the deposit for your service. We also accept SquarePay, Zelle, and cash at time of service.

What is your cancellation and rescheduling policy?

Services can be rescheduled up to 1 hour before the appointment. For services rescheduled within one hour of the booking time, an additional 10% nonrefundable deposit will be collected towards your rescheduled service.

Detailing services can be cancelled up to 12 hours prior to the appointment. Detail services cancelled with less than 12 hour notice forfeit the 10% booking deposit. For paint corrections and Full Restore services, please contact us at least 12 hours in advance; cancellations with less than 12 hours notice will forfeit their 10% deposit, which can be applied towards future services.

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